FAQ's
HOW LONG DOES SHIPPING TAKE?
That can depend on where you are, but our averages are between 2 and 4 business days. We are based in the Midlands area of KZN, so KZN areas tend to be faster. That being said, shipments to major cities are faster than outlying areas, and we generally go by a 2-3-4 rule. Durban is fastest (2 days), then Joburg (2-3), and then Cape Town (3-4). If you live in an outlying area or an area that sees less traffic, it may take an additional day.
HOW DO I TRACK MY SHIPMENT?
We will send a tracking code along with your confirmation email. It may take a few hours for your tracking ID to sync with the tracking system, so don't fret if you type it in and don’t see anything straight away. That being said, if you have any concerns, you can always contact us.
DO YOU SHIP OVERSEAS?
Yes, we are able to ship overseas and provide appropriate paperwork for hides that are shipped. Note that shipping timelines for overseas destinations vary significantly by region so we can't offer general timelines.
IF I'M TAKING A HIDE OVERSEAS DO I NEED ANY PAPERWORK?
If you buy one of our hides and plan on taking it overseas with you, let us know and we can ensure you have the necessary paperwork.
HOW DO I PAY?
When you add your favourite items to your cart, you can proceed to the checkout page and process that transaction with a credit card through various payment gateway options. If you'd like to pay in installments, you can select Float as your payment option on the checkout page. If you'd like to be invoiced and pay via EFT, please just contact our support team and we are always happy to work with you!
CAN I EFT?
Yes, absolutely. Please contact us for details.
DO YOU ACCEPT LAY-BYES?
Yes, we do. We typically offer a 3-month lay-by but chat to us to discuss your needs.
ARE HIDES EASY TO CLEAN?
Yes, yes, yes! Any current hide owner can tell you that owning a hide is a breeze. They don't stain easily, have a long shelf life, and you mostly just use a brush or a broom. Shaking it out works pretty well, too. You can also buy our handy hide cleaner.
CAN I VACUUM MY HIDE?
NO! (Sorry, we didn't mean to shout). Vacuuming is the one “faux pas” of cowhide ownership. It will pull on the individual hairs of your hide, and decrease the longevity of it by encouraging hair loss. Rather use a broom or simply shake it out. If you have to vacuum, just make sure it is on it’s lowest setting.
WHAT ABOUT STAINS?
We know it sounds like a plug, but the only thing we’ve seen work effectively is our Nguni Guy Cowhide Cleaner. It doubles as a treatment product that helps to stop stains in the first place. But when stains do happen, we’ve seen this thing work on everything from pet stains (ew) to red wine (yes, really).
WHAT IS YOUR RETURN & EXCHANGE POLICY?
30 days to return, 60 days to exchange.
CAN I RETURN A HIDE IF I DON'T LIKE IT?
Yes. You can return it even if you do like it, but it just doesn't fit. We try to provide our customers with as much information as we can about each individual hide, so returns rarely happen. That being said, we have our Return & Exchange Policy for a reason. We want to make sure that our customers feel safe that they will end up with a hide that is perfect for them.
I STILL HAVE QUESTIONS. WHO CAN I TALK TO?
Please visit our Contact page or find us on any of our other platforms (Instagram, FB, WhatsApp, etc) and we are happy to help.